CANCELLATION & RETURN

What is Saangee’s Cancellation Policy?

You can cancel an order until it has been packed at our Warehouse through our Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Can I modify the shipping address of my order after it has been placed?

No, you cannot modify the order yourself after placing an order on Saangee. Please get in touch with customerssupport@saangee.com, should you have any shipping address change request. Please note that the shipping address can only be changed before your order has been packed at our Warehouse.

How do I cancel my order?

You need to be logged into your saangee account to cancel an order. Once you are logged in, tap on ‘My Orders’ section under the ‘My Account’ section and then select the order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive refund (including Shipping Charges) into the source account within 7-10 business days from the time of order cancellation. If payment was made by redeeming Saangee store credit, refund will be initiated into your Saangee Credits account within 1-2 days of your cancellation.

RETURN POLICY

Saangee’s 15 day returns and exchange policy gives you an option to return or exchange items purchased on Saangee for any reason within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request
  2. Self-Ship: If we don’t offer a pick up at your location, you will have to ship the product to us. In such cases, we will credit Rs. 100 into your Saangee Store Credits account if the product satisfies the return policy

Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately

The following EXCEPTIONS and RULES apply to this Policy:

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
  2. We only accept returns for products purchased directly from Saangee’s desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
  3. Please note that we do not refund any Shipping or COD charges incurred by you.
  4. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
  5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  6. If you self-ship your returns, a fixed amount of Rs. 100 will be reimbursed subject to your return having met our Returns and Exchange Policy
  7. Please allow 24 hours post delivery of your order for your order status to be updated in your Saangee account.
  8. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
  9. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
  10. Both return and exchange on the same order should be done in the same go to avoid complication.
  11. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care

What should I do if I receive a damaged/defective/incomplete/wrong order from Saangee?

For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to customersupport@saangee.com and we will investigate the case and reply within 48 hours with the best available resolution.

** ANY SUCH COMPLAINT RAISED AFTER 48 HOURS OF RECEIVING THE ORDER MAY NOT BE CONSIDERED.